What's your return and exchange policy?

We are here to help you find the products that are the perfect fit for your skin, wellbeing & lifestyle. We hope you’ll be completely satisfied with your products and we will accept any full-sized product for a return or exchange, as long as it is at least half full and received within 30 days of initial purchase receipt.

What are the steps to return products?

1. CONNECT WITH CUSTOMER CARE

If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at 719-822-1644 or hello@migsoap. Our Customer Care Team will be happy to assist you. We can also recommend products for exchanges. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.

2. COMPLETE THE RETURN FORM 

Returns and exchanges can only be processed if our Return/Exchange form is included, and the desired action is specified.

Download our return/exchange form here and include it in your package.

3. PACK YOUR RETURN

Please safely pack the products and include the return form. 

Can I return kits or sets?

Kits and sets are only eligible for returns or exchanges if all of the pieces of the kit or set are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or donated.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.